FAQ

Hooks & Needles Box is a subscription service that delivers all-in-one crafting kits to your doorstep monthly. Pick your craft when ordering: knitting box, crocheting box, or a bundle that includes both crafts.

Each box contains:

• 2-4 premium Italian & Portuguese yarns
• Illustrated magazine with detailed instructions & step-by-step patterns for three projects varying in difficulty
• Essential crafting supplies like hooks or needles
• Free monthly mystery gifts with every box

All subscriptions come with a 30-day money-back and easy returns, so there's zero risk!

Subscribe and pick between a knitting box, crocheting box, or a bundle deal, which includes both options. Each box is filled with exclusive yarns and crafting supplies every month — with no repeating items!

The subscription operates on a monthly billing cycle, but you can adjust the frequency or cancel at any time with no strings attached.

1. Great Value: Save much more than buying supplies at retail prices.
2. Unique Finds: Exclusive items you won’t find anywhere else.
3. Premium Quality: Luxury Italian & Portuguese yarns to enhance your projects.
4. All-In-One Convenience: Monthly curated kits delivered to your doorstep.
5. Expertly Curated: Suitable for all skill levels with expert guidance, ensuring a rewarding experience.

At this time, customization is not available. The content of our boxes is pre-set to ensure a premium selection process. 

This allows us to surprise you each month, enhancing the unboxing experience.

For any concerns, like damaged, missing, or duplicate items, please email us at support@hooksneedles.com with a photo.

We're committed to swiftly resolving your issue with a replacement, ensuring your satisfaction.

If you have any questions or need assistance, please contact our friendly, 24/7 customer service team at support@hooksneedles.com.

Our usual response time is within a few hours, though it may take up to one working day to receive a reply during peak periods. Be assured that your satisfaction remains our foremost concern.

If you decide to cancel your subscription, you can easily do so by:

1. Log into your account.
2. Navigate to "Manage My Subscription"
3. There, you'll find a hassle-free cancellation option.

We understand that circumstances may change, and we're here to support you every step of the way.

Your first box ships IMMEDIATELY after you subscribe and arrives within 2-6 days. Future boxes are sent out on the 7th of each month.

Yes! You can adjust the frequency of your boxes, receiving them bi-monthly, quarterly, or at other intervals. And, if circumstances demand it, you can skip a box, too! Simply:

1. Log into your account
2. Navigate to "Manage My Subscription"
3. Adjust to your preference.

Yes! Our kits make perfect gifts! Knitting and crocheting are known for their soothing and creative benefits. Each box comes in beautiful packaging — making your gift even more special and thoughtful.

Plus, with flexible subscription options, you can easily cancel after the first box, ensuring the gift suits your needs perfectly.

When you resubscribe after cancellation, we ensure your boxes pick up right where you left off. 

Please reactivate your old subscription to avoid duplicate boxes rather than starting a new one.

If you encounter any issues, please contact us at support@hooksneedles.com.

Any changes to your shipping address, payment info, or other account details can be made by logging into your account. 

Please remember to set any new shipping address as the default.

No worries. Simply create a profile using the same email you used to subscribe. This will link your subscription and store accounts. 

Use this link below:

https://hooksneedles.com/account/register

If you decide to cancel your subscription, you can easily do so by:

1. Log into your account.
2. Navigate to "Manage My Subscription."
3. There, you'll find a hassle-free cancellation option.

We understand that circumstances may change, and we're here to support you every step of the way.

Accepted payment methods include Visa, MasterCard, Maestro,  PayPal, Apple Pay, Discover, and Amex. The first charge occurs at the subscription time, while future charges happen on the 7th of each month. 

Please note that the price of your first box is what you'll pay for all future boxes. Discount codes apply only to the first box.

Rest assured, your billing is automatic, ensuring a seamless and worry-free experience throughout your subscription.

Some banks may flag our charges as international. If your payment is declined, please authorize international transactions with your bank.

Shipping for each Hooks & Needles Box is only $6! Your first box ships immediately from the US and will arrive in 2-6 days. 

Future boxes ship on the 7th of each month with no hassles on your part.

No problem at all! Log in to your account and update your shipping address. Please make sure to set it as your default address. That's it, all set for your following Hooks & Needles Box!

Your happiness is our top priority. If you are unsatisfied with your Hooks & Needles Box, you have a 30-day money-back guarantee. 

Simply contact us at support@hooksneedles.com within 30 days of receiving your box, and we'll ensure you get a full refund. We promise to make things right with an easy return policy in place.