FAQ

You are always in control of your subscription. Whether you need to take a quick break or adjust your schedule, pausing or skipping your next box is simple. Follow these steps to manage your subscription:

• Log in to your account: Sign in here using the email address associated with your subscription.
• Locate your subscription: Find your subscription box on your dashboard and click the Edit button next to the image.
• Adjust your preferences: Select Delay your next box to pause your upcoming order, or update the delivery frequency to receive your boxes at a pace that works best for you.
• Need further assistance? If you need to pause for an extended period or would prefer our support team to handle it for you, please reach out to us anytime. We're always happy to help!

Let’s get that sorted quickly. Please try the following:

• Visit our customer portal.
  
• Enter the email address you used when placing your order.
  
• Check your inbox for an access code (it may also appear in your spam or junk folders).
  
• Use the access code from the email to log in.
  

Still can’t get in? Email us at support@hooksneedles.com and we’ll help you access your account as soon as possible.

If your code isn’t going through, here’s what to check:

• Only one discount can be applied per order - if your cart already has a special offer (like 10% off or a free gift), other codes won’t work.
  
• Check your cart total - if a discount is already applied, it’ll be listed there.
  
• Make sure there are no typos - enter the code exactly as shown, with no extra spaces.
  
• Has the code expired? Some offers are time-sensitive.
  
  Still unsure why it’s not working? Just email us at support@hooksneedles.com and we’ll gladly check it for you.

If you need to cancel an order, please contact us as soon as possible at support@hooksneedles.com

Just a quick note: canceling your subscription won’t automatically cancel your next box. If it hasn’t shipped yet, we’ll do everything we can to stop it in time.

Your free gift is always included inside your box - it’s not sent separately.

• Even if it shows up as a separate item in your order summary, it’s packed together with everything else.
  
• Your magazine includes a full list of what’s inside, including which item is your free gift.
  
  If you’re not sure you received it, please send us a photo of your box contents to support@hooksneedles.com - we’ll be happy to take a look and make sure everything’s there.

Hooks & Needles Box is a subscription service that delivers all-in-one crafting kits to your doorstep monthly. Pick your craft when ordering: knitting box, crocheting box, or a bundle that includes both crafts.

Each box contains:

• 3-4 Premium Yarns
• Illustrated magazine with detailed instructions & step-by-step patterns for three projects varying in difficulty
• Essential crafting supplies like hooks or needles
• Free monthly mystery gifts with every box

All subscriptions come with a 30-day money-back and easy returns, so there's zero risk!

Subscribe and pick between a knitting box, crocheting box, or a bundle deal, which includes both options. Each box is filled with exclusive yarns and crafting supplies every month — with no repeating items!

The subscription operates on a monthly billing cycle, but you can adjust the frequency or cancel at any time with no strings attached.

1. Great Value: Save much more than buying supplies at retail prices.
2. Unique Finds: Exclusive items you won’t find anywhere else.
3. Premium Quality: Luxury Italian & Portuguese yarns to enhance your projects.
4. All-In-One Convenience: Monthly curated kits delivered to your doorstep.
5. Expertly Curated: Suitable for all skill levels with expert guidance, ensuring a rewarding experience.

At this time, customization is not available. The content of our boxes is pre-set to ensure a premium selection process. 

This allows us to surprise you each month, enhancing the unboxing experience.

For any concerns, like damaged, missing, or duplicate items, please email us at support@hooksneedles.com with a photo.

We're committed to swiftly resolving your issue with a replacement, ensuring your satisfaction.

If you have any questions or need assistance, please contact our friendly, 24/7 customer service team at support@hooksneedles.com.

Our usual response time is within a few hours, though it may take up to one working day to receive a reply during peak periods. Be assured that your satisfaction remains our foremost concern.

You have complete control over your subscription and can cancel at any time with no commitments. To cancel, please follow these steps:

• Log in to your account: Sign in here using the email address linked to your subscription.
• Locate your subscription: On your dashboard, select the Edit button next to your active subscription.
• Request cancellation: Scroll to the bottom of the page and click Cancel subscription.
• Confirm cancellation: Select a reason for canceling and follow the prompts to complete the process. You will not receive any further charges.

• Subscription Boxes: Your very first box is packed with love and shipped out immediately, reaching your doorstep within 2–6 days! After that, recurring boxes ship on the 7th of every month.
• Non-Subscription Items: Many of our individual items are dispatched from our international warehouse and typically arrive within 14 business days of shipping. If you're ordering a non-subscription item and don't see immediate tracking updates, please don't worry! Your package is safely on its way to the US, and new tracking details will appear as soon as it arrives state-side and passes local scan points.

You are always in control of your subscription. Whether you need to take a quick break or adjust your schedule, pausing or skipping your next box is simple. Follow these steps to manage your subscription:

• Log in to your account: Sign in here using the email address associated with your subscription.
• Locate your subscription: Find your subscription box on your dashboard and click the Edit button next to the image.
• Adjust your preferences: Select Skip to pause your upcoming order, or update the delivery frequency to receive your boxes at a pace that works best for you.
• Need further assistance? If you need to pause for an extended period or would prefer our support team to handle it for you, please reach out to us anytime, we're always happy to help!

Absolutely! Crafting is a wonderful, thoughtful gift that offers creativity, relaxation, and a sense of accomplishment. Giving a Hooks & Needles subscription is easy:

• At Checkout: Enter your own payment and billing details so that you are the one charged.
• Delivery: Enter the recipient's name and shipping address in the shipping details section so the box is delivered directly to their doorstep.
• Manage with Ease: You have full control over the subscription in your account portal. If you’d like to gift just one box, you can easily manage or cancel the subscription settings after your initial purchase.

When you resubscribe after cancellation, we ensure your boxes pick up right where you left off. 

Please reactivate your old subscription to avoid duplicate boxes rather than starting a new one.

If you encounter any issues, please contact us at support@hooksneedles.com.

Any changes to your shipping address, payment info, or other account details can be made by logging into your account. 

Please remember to set any new shipping address as the default.

No worries. Simply create a profile using the same email you used to subscribe. This will link your subscription and store accounts. 

Use this link below:

https://hooksneedles.com/account/register

You have complete control over your subscription and can cancel at any time with no commitments. To cancel, please follow these steps:

• Log in to your account: Sign in here using the email address linked to your subscription.
• Locate your subscription: On your dashboard, select the Edit button next to your active subscription.
• Request cancellation: Scroll to the bottom of the page and click Cancel subscription.
• Confirm cancellation: Select a reason for canceling and follow the prompts to complete the process. You will not receive any further charges.

We accept a variety of payment methods, including Visa, MasterCard, Maestro, PayPal, Apple Pay, Discover, and American Express.

• Initial Charge: Your first box is charged at the time of subscription.
• Recurring Charges: Subsequent payments are automatically processed on the 7th of each month for a seamless experience.
• Pricing & Discounts: The base price of your first box determines your ongoing monthly rate. Please note that discount codes apply to the first box only.

Because subscription charges recur monthly, some financial institutions may flag them as international or unexpected transactions. If your payment is declined, please contact your bank to authorize international payments and approve future charges from Hooks & Needles.

Standard US shipping is $5.97, and shipping to Hawaii and Alaska is $9.97.

Moving? No problem! Please follow these simple steps to update your delivery address for all future shipments:

• Log in to your account portal.
• On your dashboard, scroll down to the Shipping and Payment section.
• Click Edit below your current address.
• Enter your new details and save the changes. Please ensure your new address is set as your default to prevent any issues with upcoming deliveries.

If you have recently been charged or have an upcoming shipment, here is how to handle a change of address:

• If your order has already shipped: Unfortunately, once a package is in transit, we are unable to cancel or reroute it. Please update your address in your account portal immediately (following the steps above) so all future deliveries arrive at your new home. We recommend checking with the current resident at your previous address if possible. If you need further help, please reach out to our team.
• If your order is unfulfilled (not yet shipped): Please contact us immediately. Let us know your new address as soon as possible, and we will do our best to update your order details before it leaves our warehouse!

Your happiness is our top priority. If you are unsatisfied with your Hooks & Needles Box, you have a 30-day money-back guarantee. 

Simply contact us at support@hooksneedles.com within 30 days of receiving your box, and we'll ensure you get a full refund. We promise to make things right with an easy return policy in place.